FAQ

- MERCHANDISE -

How do your prices compare to retail stores? All items are generally 60 - 85% off retail prices.

How do you charge such great prices? We sell pre-owned new and like new clothing. The majority of our clothing comes from Brooklyn parents. When kids outgrow their clothing, we purchase them from parents and relist them online for a fraction of the retail cost.

Can I sell my kids clothing? We currently are only accepting clothing from parents in Brooklyn. For more information on selling, see our about us page

At the present time, we are diligently addressing the environmental and economic needs of the Brooklyn community. We hope to expand to other areas of New York City in the future. Sign up for our email list to be informed when we do :-)

How do I know the clothing is in good condition? We handpick each item ourselves. We ask that any clothes we receive be washed and cleaned first. We thoroughly inspect every single item to insure that it is in excellent condition. Any items that have a minor imperfection will be accompanied by a photograph and a detailed description.

What would be considered an imperfection?  An imperfection might be slight fading or pilling. We do not sell clothing with holes, tears or rips.

Do you have any New Items? Yes! We have lots of new items with the tags still on them. Look for the words "Brand New" in the product title. 

How do you categorize your sizes? You may find one item in more than one size. For example, if an item is a 4/5 you can find it in both the 4 and 5 categories. These items will always be labeled "4/5" in the description.  

Some vintage items may be a little off in sizing due to the construction of the pieces. For example, some older denim jackets are wider in the body than more current styles. Any unique sizing will be detailed in the description of the item.

How often is new inventory added? Since no two items are the same we are constantly updating our inventory. You can sign up for our email list to get updates on New Arrivals and special offers. 

What does it mean when an item says SOLD OUT? Because no two items are the same on Everything Jiggy. Once an item has been purchased it will be marked SOLD OUT.

 

- SHIPPING & RETURNS -

How long will it take for my order to arrive? There is a 1-2 day processing time on all orders. Once shipped you will receive tracking information for your purchase. Please make sure that you keep in mind the 1-2 processing time in addition to your choice of shipping method.

Do you ship internationally? As of right now we only ship within the United States, but we will let you know as soon as international shipping is an option.

Do you accept returns? You have 10 days to return your items, however you will be responsible for the cost of shipping. There are no returns on sale items.

Do you give refunds? We do not offer refunds, but you are allowed to return your item for any reason and you will receive store credit. You will however, be responsible for any return shipping cost.

Can I cancel or change an order once it has been submitted? Unfortunately we can not make changes once an order has been submitted, so please be careful before submitting your order.

 

- PAYMENTS -

What forms of payments do you accept? Currently we are accepting all major credit/debit cards as well as Paypal. 

Do you charge sales tax? Depending on the state you are ordering from the appropriate (if any) sales tax will be added to your purchase at checkout.

Do you offer gift cards? Yes, give cards can be purchased in any amount.The balance of the gift card can be used over multiple orders. For example, if you have a $100 gift card, you can purchase using $20 today, $25 next month and still have $55 for whenever you choose to use it.

How do I apply a discount code? Upon checkout enter the discount code in the designated field.

 

- CONTACT US - 

Have more questions? We're happy to answer them all.

Email us - everythingjiggy@gmail.com